Hi and welcome to our Capital One chat service! One of our Account Specialists will be right with you.
You are now chatting with Raymond
Raymond: Thank you for visiting Capital One. I’d be happy to help you with your account questions.
Raymond: Whom do I have the pleasure of chatting with today?
you: Good Morning, my name is Adam W
Raymond: Hello Adam.
Raymond: How are you this morning?
you: Doing well. Thank you for asking.
Raymond: You are welcome.
Raymond: How may I assist you today?
you: I am interested in applying for a credit limit increase on my current account
Raymond: Let me check if your account has the offer of increasing the Credit Limit as of now Adam.
Raymond: To ensure we have the correct information on file, I’d like to verify some information with you. Would that be okay?
you: I did also have a question about when my card is going to be eligible for the transfer to an unsecured card
you: Sure, what information will you need
Raymond: I understand your concern. I am sorry to say that it is not possible to convert your Secured Card into a normal Credit Card.
Raymond: Secured Card will help you in building your Credit History.
Raymond: However you can apply for a separate normal card if you wish.
Raymond: Please verify the following information in order to access your account: Full name (exactly as it appears in your credit card), the last four digits of your Capital One account number, zip code, date of birth and last four digits of your social security number.
you: Adam X XXXXXX, XXXX, XXXXX, XXXXXX, XXXX
Raymond: Thank you. Please bear with me a moment while I review your account information.
you: Getting back to the answer about the unsecured card, its been stated that it happens.
Raymond: Let me explain you about how to increase the Credit Limit on your Secured Card.
Raymond: Deposits over the minimum security deposit amount will increase the credit limit with a 1:1 ratio (i.e., the credit limit is increased $1 for every $1 deposited up to a $3,000 credit line).
you: And another thing, yes a secured card is going to help build credit, if this card is a persons first c.c. what do you think happens when they pay this card off and close the account
Raymond: Adam, as of our records, it is not possible to convert the secured card in to a normal card.
Raymond: Adam, if you close your account, the deposit will be refunded back to you.
you: because they worked really hard and get their credit score in the 700s. Apply for a new card, unsecured, now get approved. All that hard work goes right out the window
you: There are other secured cards that transfer to unsecured cards, why does capital one not do that also
you: If I close this account, it will no longer be my longest open account on my credit file, and I will have to start from ZERO again
Raymond: No the points which you earned on your Secured Card will not be lost even if you close this account and open a normal account Adam.
Raymond: All the points which you have earned on your Secured card will be transferred to your normal card.
you: So if I open an unsecured credit card account my credit payment history will date back for the amount of time I’ve had my secured card
Raymond: Yes that’s correct your points and credit history will be converted into your new account.
you: I assume that I will have to open a Capital One Card…Which ones are available for applying to that will transfer my account to the new unsecured card.
Raymond: Let me provide you with the link of our Popular and Normal cards.
Raymond: Popular Cards.
Raymond: All Credit Cards.
Raymond: You can try with any card that suits with your requirements Adam.
Raymond: Is there anything else I can help you with today?
you: Thanks…so any normal card that Capital One offers will report my history from my secured card.
Raymond: Yes you are absolutely correct Adam.
you: Getting back to my limit increase, there are none available right now. And I would have to deposit additional money to increase it
you: Other than that, no other questions
Raymond: Yes that’s correct.
Raymond: Let me provide you with the link.
you: Thank you very much for your time Raymond.
Raymond: Secured Card- Additional Deposit.
Raymond: You are most welcome.
Raymond: You have a good day Adam!
Raymond: My goal today was to provide you with outstanding customer service. I hope I was able to meet that goal for you.
Raymond: If you’d like to provide feedback about your experience with us today, please click the button that reads @End Chat@ at top right to answer a quick questions.
Raymond: Thank you.