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Hi, this is Barbara. Whom do I have the pleasure of chatting with today?
you: JC
Barbara: Hi, Jc!
Barbara: How may I assist you today?
you: I have a secured card, with a limit of 3000. I see “Make a Deposit” under my available credit…
you: My question is: How much of a deposit can I make?
Barbara: I understand your concern.
Barbara: You can make a deposit up to $3000.00.
Barbara: Since you have already reached the limit, you will not be able to make deposit more than that.
you: okay.
you: Second question: Will this account ever graduate to an unsecured line of credit?
Barbara: I understand your question.
Barbara: Currently there is no graduation plan in place to change a Secured Card to an Unsecured Card. You do have the option to apply for an Unsecured Card separately, though.
you: Will I ever see a return of my $3000.00 without closing the account?
Barbara: If you ever close your Secured Card account and pay the balance in full, your security deposit is fully refundable.
you: When I applied/opened the card– I believe I was told that it WAS eligible to graduate. Why/when did this change?
Barbara: I understand your point.
Barbara: However, I am afraid we do not have the option to change a Secured Card to an Unsecured Card.
Barbara: You do have the option to apply for an Unsecured Card separately, though.